A contact center that keeps agents talking instead of waiting
Run outbound campaigns on predictive, power or preview dialing, and route inbound calls by skill and language. Supervisors see every agent and campaign as it happens, from a browser.
- Predictive, power & preview modes
- Inbound and outbound in one place
- Agents work from a browser
| Campaign | Dialled | Talks | Progress |
|---|---|---|---|
| Renewals · US | 5,240 | 1,612 | |
| Win-back · UK | 1,880 | 530 | |
| Leads · AU | 930 | 301 |
Built around one number: talk time per agent hour
Less dead air between calls
The predictive dialer paces numbers against agent availability, so people move from one live conversation straight into the next.
Guardrails for compliance
Abandon-rate caps, do-not-call lists and calling windows by time zone are built in, not bolted on.
Supervisors see it all live
Agent states, queue depth, connect rate and dispositions update in real time on the wallboard.
From spreadsheet to live campaign in three steps
Upload your list
Import a CSV, map the columns and let us strip duplicates and DNC numbers.
Pick a dialing mode
Predictive for volume, power for steady pacing, preview when agents need to read up first.
Go live
Agents log in, set themselves ready and calls start arriving with the customer record on screen.
What's included in Contact Center & Dialer
Predictive dialing
Dial ratio adjusts to keep abandons under your cap.
Power & preview modes
One line per agent, or a look at the record first.
Answering-machine detection
Machines are filtered out or get a recorded message.
Skills-based inbound routing
Send calls by language, product or priority.
Scripts & dispositions
Guide the conversation and tag every outcome.
Scheduled callbacks
Agents book a callback and the system dials it on time.
DNC & calling hours
Respect suppression lists and local time windows.
Wallboards
Big-screen view of queues, agents and campaign health.
Recording & QA
Every call stored, searchable and ready to score.
Teams that run on it
Sales floors
Outbound teams working fresh leads, renewals and win-back lists.
Collections teams
Paced dialing with consent rules and a full audit trail of every call.
Customer support
Inbound queues by skill, with callbacks so nobody waits on hold for twenty minutes.
Questions about Contact Center & Dialer
How is predictive different from power dialing?
Power dialing places one call per available agent. Predictive dialing looks at how many calls are being answered and how long conversations run, then dials a few numbers ahead so an agent is free just as someone picks up.
Can we cap the abandon rate?
Yes. You set the limit per campaign and the dialer slows its pacing automatically to stay under it.
Do agents need special software?
No. Agents work in a web browser with a headset. A softphone app and SIP phones are available if you prefer them.
Can inbound and outbound share the same agents?
Yes. Blended mode lets agents take inbound calls when queues build up and go back to outbound campaigns when it is quiet.
Let's look at your dialing numbers together
Tell us roughly what you need. We'll suggest numbers, routing and a plan, set up a trial account, and give you straight answers without a hard sell.
Thanks, that's with us.
Someone from the team will be in touch within one business day.