A phone menu callers don't mind talking to
Greet callers in their language, ask one or two sensible questions and send them on. Our IVR handles menus, opening hours, simple lookups and callbacks, and you can rewrite any prompt in minutes.
- Recorded or text-to-speech prompts
- Many languages
- Edit menus yourself
Good menus are short menus
Sorts calls before anyone answers
Sales, support and billing calls arrive at the right team already labelled.
Handles the out-of-hours shift
Opening times, holiday notices and voicemail without anyone touching a switch.
Simple jobs without an agent
Order status, balance checks or appointment confirmations can be self-service.
Setting up an IVR
Write the greeting
Type it for text-to-speech or upload a professional recording.
Add the options
Map each key or spoken answer to a team, queue or sub-menu.
Set the hours
Choose what callers hear when you are closed or on holiday.
What's included in IVR System
Multi-level menus
Nest options without confusing people.
Text-to-speech
Natural voices in many languages and accents.
Speech input
Callers can say their choice instead of pressing a key.
Language selection
Ask once, then route in that language.
Business-hours logic
Different menus for open and closed.
Data dips
Read order or account info from your system.
Callback option
Let callers leave the queue and get called back.
Prompt manager
Upload, replace and schedule recordings.
Menu analytics
See which options people press, and where they hang up.
Where an IVR helps most
Busy front desks
Take routine questions away from reception so they can help people in the room.
Multi-department companies
Sales, support, accounts and HR each get their own path.
After-hours lines
Urgent calls go to an on-call phone, everything else to voicemail.
Questions about IVR System
What's the difference between an IVR and an auto attendant?
An auto attendant is a simple menu that transfers calls. An IVR can do more: collect information, look things up and complete simple tasks without an agent.
Can we use our own voice recordings?
Yes. Upload audio files, or use text-to-speech and replace it with studio recordings later.
How many menu levels can we have?
As many as you like, though we usually suggest no more than two for a better caller experience.
Does the IVR support languages other than English?
Yes. Text-to-speech and speech recognition cover many languages, including Hindi, Arabic, Spanish and French.
Let's script your phone menu
Tell us roughly what you need. We'll suggest numbers, routing and a plan, set up a trial account, and give you straight answers without a hard sell.
Thanks, that's with us.
Someone from the team will be in touch within one business day.