Phone systems shaped around how your industry works
The basics are the same everywhere: answer fast, follow up on time, keep a record. The details aren't. Here's how teams in eight industries set up PBX Panda.
Contact center software and voice routes for BPOs
Outsourcers juggle many clients, many campaigns and tight margins on every minute. PBX Panda gives you dialers, inbound queues and wholesale routes under one account, so you can open a new client campaign in a day and keep per-minute costs predictable.
What a typical setup looks like
- Contact Center seats for each client team, with separate campaigns and reports
- Local caller IDs in each market you dial into
- Wholesale CLI routes for outbound traffic
- Recording and QA scoring for client audits
Wholesale voice for carriers, ITSPs and VoIP resellers
If you resell voice, you care about route quality, rate changes and clean CDRs. We provide A–Z termination, DID origination and a portal that shows quality and spend in real time, with a named account manager on the other end of the line.
What a typical setup looks like
- SIP interconnect with IP authentication
- A–Z deck plus targeted rates on your top destinations
- DIDs in the countries your customers want
- Prepaid credit to start, postpaid once volumes settle
Compliant calling for lenders, insurers and collections teams
Finance teams need speed on the phones and a paper trail behind every call. Dialers with calling-hour rules, DNC suppression, full call recording and secure access controls help sales and collections teams work quickly without cutting corners.
What a typical setup looks like
- Power or predictive dialing with abandon caps
- Calling windows by the customer's time zone
- Recording on every call, with retention settings
- Role-based access for agents, team leads and auditors
Phone systems for developers, brokers and agents
Property leads go cold fast. Route portal and ad enquiries straight to the right agent, call back new leads within minutes, and send viewing reminders by SMS. Track numbers on each listing site to see which one sends real buyers.
What a typical setup looks like
- A local number for each project or listing portal
- Round-robin routing so new leads reach a free agent
- SMS reminders for site visits and viewing slots
- Mobile app for agents out on site visits
Support lines and messaging for online stores
Shoppers want quick answers about orders, deliveries and returns. Give them a toll-free line, a short menu that answers the common questions and proactive SMS updates, and let a small support team handle the rest from one place.
What a typical setup looks like
- Toll-free number with a short IVR for orders, returns and payments
- Queues and callbacks for order questions
- Automated SMS for confirmation, dispatch and delivery
- Callback option during sale-season peaks
Patient call lines for clinics, hospitals and labs
Front desks at clinics are busy enough without the phone ringing off the hook. An IVR handles routine requests, queues hold patients politely, and reminder messages cut down on no-shows. After-hours calls can reach the doctor on call.
What a typical setup looks like
- IVR for appointments, reports and general enquiries
- Queue with callback during morning rush
- SMS appointment reminders
- After-hours forwarding to the on-call phone
Admissions lines for schools, universities and edtech
Admission seasons bring a flood of calls from students and parents. Route enquiries by course and language, let counsellors follow up from a dialer, and keep applicants informed by SMS through the process.
What a typical setup looks like
- Separate numbers for each course, campus or campaign
- Routing by programme and language
- Power dialer for counsellor follow-ups
- SMS updates for deadlines and documents
Booking lines for travel agencies, hotels and tour operators
Travellers call from everywhere, at all hours. Local numbers in your source markets make it cheap and easy for them to reach you, while time-based routing sends calls to whichever office is open.
What a typical setup looks like
- Local numbers in your top source countries
- Follow-the-sun routing across offices
- Multi-language IVR
- SMS confirmations for bookings and changes
Don't see your industry?
Tell us how your team handles calls today and we'll sketch a setup that fits, whatever business you're in.
Thanks, that's with us.
Someone from the team will be in touch within one business day.