Terms of service

Last updated: 14 October 2026

Agreement

These terms apply to your use of pbxpanda.com and to services you order from PBX Panda. By using the site or services you agree to them. If you are using the services on behalf of a company, you confirm you are allowed to accept these terms for it.

Services

We provide cloud PBX, contact center software, wholesale voice termination, phone numbers, messaging and related features as described in your order or account. Specific services may have additional terms, rate lists or service descriptions, which form part of this agreement.

Acceptable use

You must use the services lawfully. That includes following rules on telemarketing, consent, calling hours, do-not-call lists, caller ID, call recording notices and messaging opt-ins in every country you call or message. You may not use the services for fraud, spam, harassment or to generate artificial traffic. We may suspend services that are being misused or that put our network at risk.

Numbers

Phone numbers are provided subject to the rules of the relevant country and regulator, which may require identity or address documents. Numbers remain subject to those rules and may need to be withdrawn if the regulator requires it. Where the law allows, you may port numbers away from us.

Fees and payment

You agree to pay the fees and usage charges in your plan or rate list. Prepaid balances are used as services are consumed. Postpaid accounts are invoiced monthly. Rates for some destinations change from time to time and we will give notice of changes as described in your account.

Availability and support

We work hard to keep the services available but cannot promise they will be uninterrupted, particularly where third-party carriers or internet connections are involved. Emergency calling may not be available or may work differently from a traditional phone line, and you should make other arrangements for emergency calls where needed.

Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability in any twelve-month period is limited to the fees you paid us in that period.

Ending the service

You may stop using the services at any time, subject to any minimum term in your order. We may end the agreement if you seriously breach these terms and do not fix the breach after notice.

Contact

Questions about these terms can be sent to help@pbxpanda.com.